Stakeholders & Materiality

Stakeholder engagement is fundamental to determining our direction, not only as a business but also as a global corporate citizen. Our stakeholders are employees, customers, and local communities, analysts, the media, regulators and legislators, suppliers and nongovernmental organizations (NGOs). We regularly seek feedback from our stakeholders; this feedback is incorporated into our ESG material topic prioritization and decision-making process.

We gather information using many methods and with varying frequency. In addition to biannual employee surveys, we collect input on an ongoing basis from the following sources:

  • Employee forums (internal chat sites and Diversity Network Groups)
  • Customer feedback through face-to-face meetings, surveys, trade shows, Technical Support Center calls, and the web (including social media and blogs)
  • Community feedback through active participation in local organizations
  • Analyst and press feedback through published reports, articles and briefings
  • Conference participation, which provides feedback from NGOs, analysts, academia and peer groups
  • Lexmark Ethics Committee and Risk Committee feedback
  • Market research (peer group materiality assessments, industry trends, global issues and opportunities for improvement)
  • Meetings and briefings with government and regulatory bodies
  • Review of and participation in voluntary and regulatory standards
  • Participation with numerous global industry groups and trade associations.

Stakeholder engagement

This table summarizes the categories of topics in which our stakeholder groups are most engaged. We grouped similar stakeholders together for purposes of analysis.

Stakeholder engagement

Industry and association affiliations
Lexmark is active in many associations and advocacy organizations, playing a significant role in groups such as: Information Technology Industry Council, Digital Europe, Global Electronics Council, GreenBiz, Manufacturing Leadership Council, Index Juárez, and Electronic Products Stewardship Canada.

Stakeholder feedback and materiality

Lexmark's materiality efforts aim to identify economic, environmental, social and governance issues that present impacts, risks or opportunities. Our efforts are prioritized and balanced to maintain alignment with our vision and values. We focus our efforts on initiatives that are the most relevant and periodically evaluate the impacts and reassess our materiality.

Lexmark takes into consideration our mission and strategy to identify potential negative and positive impacts. We analyze and prioritize the significance of these impacts through qualitative and quantitative data. We also consider stakeholder concerns in our own analysis. Our materiality wheel shows our most significant topics.