Global Citizenship

 

 


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Global Citizenship.

 

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Accessibility Solutions

At Lexmark, we want to help our users be more productive. We are therefore committed to developing technologies that work to eliminate physical barriers to workplace success, making common tasks like printing or scanning a document accessible to everyone. We incorporate features that make our products more intuitive, less physically demanding, and easier to use for people of all abilities. Designing for accessibility not only helps individuals with physical limitations be fully productive and successful in their careers, but it also helps address the broader issue of unemployment in the disabled community.

One example of our commitment to accessible design is the variety of features offered by the Lexmark CX825dte. It’s one of several Lexmark products that offer individuals with vision, mobility or dexterity impairments a control panel that tilts from horizontal to vertical, paper trays that can be closed with less than five pounds of force, built-in voice guidance navigation with a standard headphone jack for private listening and raised keypad icons. With the Lexmark CX825dte, all workers can conveniently copy, fax, email and scan.

Accessibility innovation at Lexmark is driven by the Lexmark Accessibility Council. The council includes product designers, software engineers, usability experts, solutions designers and publication writers. To determine the best path for future generations of Lexmark products, the council monitors legislation and regulations, conducts research with customers and users, and consults with accessibility experts.

Equipped with data from various perspectives, the council works with the Lexmark development community to drive product design enhancements in current and future products, making them more accessible for all Lexmark solutions users. By applying the principles of universal design to our solutions, the Accessibility Council helps deliver accessible imaging devices and assistive software solutions so that all Lexmark customers can make the most of their unique skills and abilities in the workplace.

 

By applying the principles of universal design to our solutions, the Accessibility Council helps deliver accessible imaging devices and assistive software solutions so that all Lexmark customers can make the most of their unique skills and abilities in the workplace.

Accessibility features and solutions

Web content accessibility

Lexmark web page designs are guided by WCAG 2.0. Lexmark uses elements of these guidelines to create web pages that are more accessible to visitors with differing abilities.

Compatibility with assistive technology
Lexmark includes design features that improve website accessibility for visitors who use screen-reader and screen-magnifier software, such as alternative text for images and graphs, list-oriented navigation and header tags.

Lexmark strives to create a positive experience for all users, regardless of the device used to access our site. For this reason, our site has been designed to ensure that all devices provide a similar user experience. We aim to make visiting our site a productive experience for all individuals.

To ensure that our products are as screen-reader friendly as other Internet-enabled devices, designs for our new web-based applications are informed by WAI-ARIA guidelines and attributes. In addition, we are working to make sure that our applications are available to visitors who may have disabled JavaScript.

Customer feedback

User input
The Lexmark Accessibility Council seeks input from customers with disabilities to better understand their unique requirements. We visit our customers to discuss how our printing and software solutions can increase productivity in the workplace. We also meet with them to see how they currently use Lexmark solutions and to hear their ideas and suggestions for future solutions applications. For example, Lexmark incorporated customer feedback into our latest smart card authentication solution and into our control panels to improve tactility. User input helps us optimize our accessibility solutions for continued effectiveness in the workplace.

Standards and regulations
We are guided by current and developing standards and regulations that prescribe best practices in the development of office equipment, software solutions and communications. Original Section 508 Standards (2000) and Revised Section 508 Standards (2017) of the United States Rehabilitation Act, European Standard EN301549, and Web Content Accessibility Guidelines (W3C WCAG 2.0 AA) are examples of the many national and international standards and regulations that we apply to our designs.

Customer feedback

 

"The Lexmark Accessibility Council has external relationships with accessible design experts such as the Bluegrass Council of the Blind.

 

 

 

In 2016, the Lexmark Accessibility Council refreshed and created additional training materials and presentations targeted for various groups including internal sales, development and technical support teams, and developed educational material for external customers.

Consultation with experts
The Lexmark Accessibility Council has established external relationships with accessible design experts and accessibility analysts, such as the American Foundation for the Blind (AFB), the American Printing House for the Blind (APH), and Bluegrass Council of the Blind (BCB). We draw on their insights to improve the design of future products and solutions.

Lexmark regularly participates in accessibility conferences, seminars and share sessions. For the last several years, Lexmark has sent a representative to the annual International Technology and Persons with Disabilities Conference sponsored by California State University, Northridge (CSUN), and has participated in monthly webinars sponsored by the U.S. Access Board.

Accessibility education

To increase awareness of accessibility challenges and inspire innovation, we host educational seminars and Lunch and Learn sessions on the topic of accessibility. We also use online, internal collaboration tools to encourage informal discussion and problem solving.

Educating solution designers
The Accessibility Council hosts training meetings and webinars to inform Lexmark solution designers about the needs of the disabled community. These meetings may include information on design requirements, methods, and national or international legal design mandates, and involve Lexmark’s global development sites in Lexington, Kentucky; Cebu, Philippines; and Kolkata, India. The council also relays the customer information that it collects directly to solution designers to enhance accessibility, and hosts share sessions with development teams to demonstrate how their efforts directly impact accessibility improvements in Lexmark’s products.

Educating the greater Lexmark community
Lexmark hosts share sessions on accessibility topics to educate the greater Lexmark community about the wants and needs of our customers with disabilities. The council works to increase awareness and collaboration among the various development test functions, Quality Assurance organization, the Usability team and Lexmark Technical Support representatives. Lexmark is committed to ensuring that all users can easily learn to use our products in order to achieve their goals with a high level of satisfaction.

Educating the sales force
The Lexmark Accessibility Council educates the Lexmark sales force about accessibility issues so that they can then work with our customers’ purchasing and IT personnel to find the best solutions for their workforces. This education includes sessions devoted to accessibility in annual product training events in Lexington, as well as participating in conference calls and hosting webinars for sales teams.

Educational material
In 2016, the Lexmark Accessibility Council refreshed and created additional training materials and presentations targeted for various groups including internal sales, development and technical support teams, and developed educational material for external customers. This information is maintained and made available on the company’s internal network collaboration site.

To aid our customers, we publish our product User’s Guides in accessible HTML format. We also publish an Accessibility Guide providing important product accessibility information in a consolidated, accessible document. In addition, customers with disabilities can access Technical Support via phone, chat and email. For questions regarding Lexmark accessibility solutions, please contact accessibility@lexmark.com.