Digital Passport - Point of sale information

Welcome to Lexmark's digital passport page. The information included in these menus provide users with information related to green initiatives, green buying guides and many other environmental factors. Get the background data you need to make an informed purchase decision quickly and accurately. 

Find what you’re looking for in the below drop-down lists: 

Brazilian Portuguese
British English
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Italian
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English

  • Corporate governance


    Circular economy

    Lexmark has been in support of the circular economy and remanufacturing initiatives since its inception 30 years ago. See how Lexmark is leading the future by helping customers transform into a circular economy.
     

    Greenhouse gas (GHG) emissions

    Lexmark is committed to reducing green house gas emissions year to year, and carbon neutrality by 2035. As we continue to drive our emissions to minimal levels, we will also utilize renewable energy, carbon credits and renewable energy certrificates (RECs) to offset the remainder of emissions in some areas of our business. For more information on Lexmark's carbon emissions management, click here.


    Supply chain

    Lexmark works closely with our suppliers to ensure our products and services have a positive impact on people and communities while limiting the impact to the environment. We choose suppliers who share our vision of corporate citizenship and agree to conform to Lexmark's expectations and standards. To learn more about our supply chain, click here.  
     
  • Sustainability buying guide


    Product Sustainability Brochure

    No matter what type of imaging device you may be looking for, Lexmark can help you decide with our Product Sustainability Brochure. To learn more about the products sold and how they can assist in your sustainability journey, click here. To find your next device, click here


    Consumer information

    We have a long history of responsible, sustainable practices and awards and certifications to back up our efforts. We can help you achieve sustainability from start to finish. We work to improve both your business and reduce environmental impact with:
    • Sustainable designs
    • Efficient use
    • Responsible reuse and recycling
    To learn more about how Lexmark can help reduce your impact on the environment and improve your bottom line, click here.


    Ready to buy?

    Whether you're a startup looking for your first printer or a Fortune 500 company adding to an existing fleet, we've got the printer for you. To find your next device, click here
     

    Toner and supplies

    Designed for excellence and manufactured to rigorous standards, Genuine Lexmark Supplies deliver superior image quality and long life -the best choice for your Lexmark printer. To find a supply item for your device, click here
     

    Repairability index

    Lexmark will be publishing the repair index of its products once this standard has become finalized for imaging products.

     

  • Design for sustainability & compliance

     

    Product certifications

    Lexmark products are designed to meet or exceed the strict criteria of some of the world’s most prominent standards and certifications. These certifications may require testing, analysis, audit, third-party review, standard declaration or disclosure of business or product information. To learn more about Lexmark products and their certifications, click here.


    Life cycle  

    Lexmark evaluates all of the environmental phases of our products: design, manufacturing, distribution, use and end-of-life. To learn how Lexmark is tracking and reporting our efforts to reduce our product environmental footprint, click here. To view Lexmark product-line Life Cycle Assessment reports (Environmental Product Declarations), click here


    RoHS/REACH

    Lexmark designs and manufactures products that are RoHS & REACH compliant. Click here for the REACH declaration of the Lexmark product line and click here for the RoHS declaration. For further inquiries, please contact sustainability@lexmark.com   


    Endocrine disruptors  

    Lexmark products do not contain endocrine disruptors.  Learn more about EU REACH, RoHS, endocrine disruptors and other substance declarations for Lexmark products here. For further inquiries, please contact sustainability@lexmark.com


    Consumer information on hazardous substances 

    Lexmark complies with laws and regulations for the reporting and/or restriction of hazardous substances. The controlling document for Lexmark products is the Lexmark Product Environmental Specification (1040000). For further inquiries, please contact sustainability@lexmark.com  
     

    Precious Metals and Rare Earth Minerals  

    Lexmark evaluates the careful use of resources by means of material inventory within the supply chain and specifically for precious metals and rare earth used. Silver and Neodymium are used at small levels for specific performance and durability applications which are declared per the French Circular economy bill ( LOI n° 2020-105 Article 13.1 - Title 2).  For more information on the declaration of precious metals and rare earth click here


    Packaging  

    Lexmark has a target to reduce single-use-plastics in packaging by 50% by 2025. For more information on Lexmark product packaging, click here.
     

    Post-consumer recycle (PCR) plastic

    Lexmark is an industry leader in the use of reclaimed plastic with 37% of the plastic content, by weight, in Lexmark branded toner cartridges coming from post-consumer plastic from our Lexmark Cartridge Collection Program. Our goal is to increase the use of reclaimed plastic through the PCR and product reuse processes to 50% by 2025.

    Lexmark branded, in-house laser printer and multifunction product hardware models sold in 2020 contain an average of 39% PCR plastic by weight of plastic, with 100% of these models containing some PCR plastic content. Our goal is to increase the average post-consumer recycled content plastic in models to 50% by 2025. Click here for additional information on Lexmark's use of PCR plastic. To view our key performance indicators including our PCR goals, click here.
     

     

  • Repair & service



    Software updates

    Device software is available online for Lexmark's customers to freely access and download. Lexmark's product software and firmware are designed to optimize device management and promote long-life usage with a minimum of seven years device firmware support after production ceases. For more product model firmware updates, click here and enter your product model to search for software.
     

    Troubleshooting and how-to videos

    To troubleshoot a product issue or to watch how-to instructions, click here and select your product. 
     

    Repair information and spare parts

    To find and order spare parts, visit the Lexmark Parts Store
     

    Warranty information

    For an overview of warranty information for Lexmark products, click here
     
  • End of life



    Disassembly WEEE guides

    Electronic and electrical materials and components found in Lexmark products per the Electronic and Electrical Equipment Directive are available to responsibly recycle your printer and supplies. Disassembly WEEE guides can be found by following the link here. To learn more, please contact sustainability@lexmark.com 
     

    Lexmark Cartridge Collection Program (LCCP)

    When you return your empty supplies through LCCP, you are helping to reduce the impact on the environment and promote sustainability. Each year, millions of pounds of materials are responsibly reused and recycled, and it starts with you.  To learn how to return your cartridges for reuse and recycling, click here
     

    Lexmark Equipment Collection Program (LECP)

    As part of our commitment to sustainability, Lexmark offers a responsible choice for disposal of end-of-life printers. Through LECP, you can return any end-of-life Lexmark branded product and Lexmark will recycle the equipment for free.  To learn how to recycle your printer, click here
     

    Packaging takeback

    You may use your new printer's packaging material to return your old Lexmark printer. Otherwise, please consider locally recycling the packaging material if facilities exist in your area. If not, you may return the packaging material from your new Lexmark printer or other Lexmark hardware, including service parts, to Lexmark by whatever shipping method is most convenient to you.  To learn how to recycle packaging, click here
     

    Triman

    The Triman logo is a mandatory, unified signage for end-of-life products created from the French Decree No.2014-15733 to harmonize the separate collection systems within France. This symbol provides a more readily understandable symbol for citizens and consumers in France to ensure recyclable products are separated at end of life. To learn more on the Triman logo, click here
     

    Italy

    The Italian logo is a mandatory in accordance with Art. 219 paragraph 5 of Legislative Decree 152/2006, and referenced by CONAI standards and in compliance with EU Decision 97/129/EC for part marking for packaging material codes. This information provides understandable methods for citizens and consumers in Italy to ensure recycling steps for packaging. To learn more on the Italian packaging symbols and to ensure consumer awareness of the packaging recycling information, click here