Product Health & Safety

We prioritize customer and community health and safety from product conception to end-of-life. Lexmark’s internally developed product compliance engineering tool is used to inform relevant parts of our business when certifications and regulations need to be pursued and when they will expire or be terminated.

We comply with worldwide standards and local laws and test our products in laboratories accredited by third-party agencies. The Regulatory Compliance web page provides additional information on Lexmark’s compliance with select standards. Lexmark often exceeds regulatory requirements by pursuing third-party voluntary certifications as may be found in the Product Certifications section.

Many of our test labs are certified or adhere to ISO 17025/ANSI Z540 standards. This system of certifications is also used by our suppliers worldwide at subassembly and finished-product stages. The individual agencies responsible for the regulatory marks audit our suppliers regularly for compliance. Any noncompliance or variation notice resulting from these audits are promptly addressed within the required compliance period and resolved prior to shipping our products.

Lexmark did not have any recorded product health and safety noncompliance or associated fines in 2023.

Product and service information

We are committed to providing our customers information about the products and services we provide.

Information Type Source
Service and service part sourcing, user content, safety/regulatory instructions or notices Tech Library
Disposal or recycling information Tech Library, Lexmark CSR report: Return & Recycle
Environmental and social impacts Regulatory Compliance web page, Lexmark CSR Report: Materials; Supply Chain; Product Eco Declarations (ECMA 370)
Safety Data Sheets Regulatory Compliance web page, Lexmark CSR report: Materials

Product compliance cross functional team

Several years ago, Lexmark compliance engineers formed a cross functional team to share information and develop an internal tracking system to drive and monitor new and existing compliance activities. The team is comprised of representatives from multiple departments, each having a different primary focus. These departments include: Product Safety; EMC; Fax/Homologation; Product Sustainability; Environmental, Health and Safety; Energy; Acoustics; and Chemical Emissions. As an example, the Product Safety department focuses on the safety of our products throughout the development cycle and investigates any reported safety incidents, taking appropriate action such as recommending design changes or modifications to manufacturing processes and procedures. The other departments follow a similar approach. 

Working together this combined team ensures our products comply with relevant national and international standards and ensures the documentation and certification marks needed for devices are present. In addition, they educate the development community about design requirements so the teams will be able to meet newly introduced or revised standards.