Supply Chain


At Lexmark, we choose suppliers who share our vision of corporate citizenship and agree to conform to Lexmark’s expectations and standards. We monitor the performance and compliance of our suppliers by analyzing on a regular basis their social, environmental and economic data.

Our membership and participation since 2009 in the Responsible Business Alliance (RBA) has further strengthened our organizational efforts in support of human rights, labor standards, and other corporate social responsibility values. Lexmark has adopted and actively pursues conformance to the RBA Code of Conduct supplemented by the Lexmark Supplier Code of Conduct.

Compliance with the Lexmark Supplier Code of Conduct and RBA

Lexmark’s Supplier Code of Conduct defines our expectations for suppliers regarding ethical behavior, sustainable environmental practices, and protection of the health, safety, dignity and fundamental rights of all workers. Lexmark contracted suppliers have committed to comply with a required supplier code of conduct. The Lexmark Supplier Code of Conduct is based on the following standards: 

  • RBA Code of Conduct
  • United Nations (UN) Global Compact
  • UN Guiding Principles on Business and Human Rights
  • Universal Declaration of Human Rights and UN connected conventions
  • ILO Declaration on Fundamental Principles and Rights at Work
  • OECD Guidelines for Multinational Enterprises

In accordance with RBA guidelines, Lexmark will be conducting third-party VAP audits for each of the Tier 1 final hardware assembly suppliers per the following table

Tier I Final Assembly* - RBA VAP audit schedule

Tier I - Final hardware assembly count 2022 Completed audits 2023 VAP planned audits 2024 VAP planned audits
6 3 5 4

*Tier I Final Assembly is defined as the final production site for hardware devices and where the product is considered to be a finished good.





Supply chain responsibility program at Lexmark

Lexmark's Responsible Sourcing team has had training in ESG and ESG impacts are considered prior to entering into a relationship with suppliers. Lexmark procurement personnel have access to a database of supplier information that includes the suppliers' ESG commitments, as well as their performance metrics.

Sustainability is integrated with the Lexmark supplier selection and retention processes. Lexmark provides incentives for suppliers to adhere to RBA guidelines by offering long-term contracts, collaborating on production volumes, consolidating suppliers and partnering on development projects.

The RBA Code of Conduct sets forth performance, compliance, auditing and reporting guidelines across five areas of social responsibility:



Lexmark sourcing teams are encouraged to select suppliers that are near the location where their products will be used—such as near a manufacturing location—when possible. The use of locally based suppliers is both environmentally and financially preferable, resulting in positive local impacts.

Lexmark supplies are strategically produced in local economies near our customers. We produce supplies in Poland to meet the needs of our customers in Europe. Lexmark sources hardware and supplies for Asia Pacific from China, and our manufacturing plant in Mexico produces hardware and supplies for Latin America and North America. Manufacturing products regionally near our distribution centers not only allows our customers to receive needed supplies and hardware faster, it provides an opportunity for our customers to recycle their end-of-life hardware and supplies closer to home.

Critical suppliers
Critical suppliers account for a significant percentage of Lexmark total procurement spending.The map below shows where our suppliers are located.


To better understand corporate social responsibility (CSR) risks in the supply chain, Lexmark analyzes the spending behavior of that chain, evaluating basic information (total number of suppliers, geographic spread, and so on), as well as social and environmental aspects such as supplier diversity and environmental factors. Potential and new suppliers undergo a CSR assessment on sustainable procurement issues. These assessments are conducted with data-collection tools specializing in supply chain analyses.

  • Our spending-analysis process
    Over the last twelve years, 100% of Lexmark procurement spending was subject to our spending-analysis process. Through this process, we have identified critical suppliers– our high-volume, high-spending suppliers, suppliers of critical components, and unique or sole source suppliers. Lexmark has over 4,600 suppliers, 4% of which have been identified as critical.2
  • Risk management
    Less than 2% of our suppliers are determined to be high risk. Based on how critical the risk is, Lexmark conducts a deeper analysis of economic (cash management), environmental (weather-related), and social (war and political instability) risk factors. Lexmark's supply chain organization continually monitors and leverages proactive forecasting methods to ensure the supply chain is resilient and can meet the demand for its products, services and markets served. These monitoring activities may also include accessing potential risk factors to downstream and upstream impacts across the value chain.

    Social responsibility risks are managed in part through the RBA Code of Conduct. This code prescribes best practices related to environmental performance in operations, human rights (forced or child labor, freedom of association, International Labour Organization conventions), working conditions (working hours, layoff practices, remuneration), occupational health and safety, and business ethics (corruption, anti-competitive practices). To improve business practices and assist companies in identifying risks and driving improvements, self-audits and site audits are conducted in conformance with the RBA Code of Conduct, laws, and regulations.
  • Demonstrating improvement
    Lexmark requests information from its suppliers to determine their policies and principles that protect the environment and promote social responsibility. We encourage suppliers to demonstrate continual improvement through the completion of the RBA Self-Assessment Questionnaire (SAQ) or EcoVadis Sustainability Assessment.

    100% of Lexmark Tier 1 final assembly suppliers have undergone a CSR assessment and received a risk assessment from their response in 2022.  Lexmark Tier 1 suppliers receive internal audits and third-party on-site certifications of their environmental or social practices. Lexmark's Tier 1 final assembly hardware suppliers worldwide provide progress towards yearly goals and improvements towards environmental and social practices based on these assessments.

    Supplier questionnaires provide us greater understanding and transparency of the CSR initiatives of the key suppliers of goods and services that support our operations. Questionnaire input creates ongoing discussions between Lexmark and its suppliers so that we can document our progress on environmental and social initiatives, and helps us explore how we can improve as responsible corporate citizens.

  • Conflict minerals
    Lexmark is committed to responsible global sourcing of the minerals in our products. As a member of the Responsible Business Alliance (RBA), we perform due diligence to reasonably assure that conflict minerals (tantalum, tin, tungsten, and gold) and extended minerals (cobalt and mica) in the products we manufacture do not directly or indirectly finance or benefit armed groups that are perpetrators of serious human rights abuses in the Democratic Republic of the Congo or an adjoining country. Lexmark is also a member of the Responsible Minerals Initiative (RMI). RMI’s tools provide Lexmark guidance in responsible mineral sourcing in our supply chain.

    As part of its responsible sourcing efforts, Lexmark conducts a country of origin inquiry to determine whether a conflict mineral originated in the Democratic Republic of the Congo or an adjoining country. Lexmark, as well as its subcontractors and suppliers, discloses its reasonable country of origin inquiry of tin, tungsten, tantalum, gold, cobalt and mica used in the manufacture of Lexmark products. Lexmark also requires a due diligence declaration identifying the list of smelters used within a supplier’s supply chain. This information must be submitted along with the supplier’s due diligence process. Suppliers must report the results using the RBA template, or Lexmark-approved similar template. Click here for the Conflict Minerals Report of Lexmark and click here for the Extended Minerals report including cobalt and mica. 

  • Human trafficking and slavery
    Lexmark has implemented the following practices to prevent human trafficking and slavery. Our practices and procedures uphold the human rights and labor policies and principles in our supply chain.
    • Standards—Lexmark upholds and respects international human rights standards that promote workers’ rights, fair-employment opportunities, and open channels of communication.
    • Verification—Lexmark inspects for compliance through supplier assessments, operation reviews, risk management, and third-party audit systems.
    • Audit—Lexmark monitors and audits its facilities and select partners’ facilities by questioning about labor and human rights policies and procedures to ensure that forced, bonded, trafficked, slave or involuntary prison labor is not being used.
    • Training—Lexmark provides training on the RBA Code of Conduct to employees in procurement who have direct responsibility for supply chain management.
    • Accountability—Lexmark suppliers are required by contract to operate in full compliance with laws and regulations, including those regarding human trafficking and slavery in countries of operation or where products are distributed.

    For more details read our Human Trafficking and Slavery Statement.


Lexmark strives to encourage and afford opportunities to minority suppliers. The Lexmark Supplier Diversity Program is founded on Lexmark values of mutual respect, corporate citizenship, and integrity. Diverse businesses make up a vital segment of the economy, and, therefore, supporting diverse businesses are advantageous to our financial performance and our community.

Our global sourcing efforts with veteran-owned small businesses helped Lexmark earn the distinction of a Military Friendly Employer for the seventh year in a row and placement on the Military Friendly Supplier Diversity Program list. This recognition resulted from a leading survey by Victory Media that recognizes companies with the strongest job opportunities and best-in-class hiring and retention programs for transitioning service members and spouses seeking civilian employment. Click here to view our supplier diversity ratings based on our efforts to create sustainable and meaningful benefits for the military community.

  • How the supplier diversity program works
    Lexmark sets goals annually to increase contracting opportunities for eligible minority suppliers. These goals are reviewed to determine if they are attainable and represent a meaningful contribution to the Lexmark supplier diversity program. Lexmark employees are encouraged to take an active role in supporting the supplier diversity program by ensuring that diverse-owned vendors are encouraged and given an opportunity to do business with Lexmark.
  • What we buy
    • Construction: New work, additions, alterations or maintenance and repairs services
    • Manufacturing: Packaging, molded plastics, chemicals
    • Printing: Labels, business cards
    • Office Supplies: Furniture, office supplies
    • Consulting/Professional Services: Photography, translation, environmental consulting services
    • Professional Equipment: MRO/Lab supplies
    • Administrative Services: Facilities support services, temporary staff services
    • Educational Services: Instruction and training services
  • Who is eligible
    • All Small Business (including ANCs and Indian Tribes)
    • Small Disadvantaged Business
    • Women-Owned Small Business
    • Veteran-Owned Small Business
    • HUBZone Small Business
    • Service-disabled Veteran-Owned Small Business
    • LGBTQ-Owned Small Business
  • Program requirements
    • Certification by a third-party agency
    • The company must be at least 51% owned and operated by a United States citizen who is a member of one of mentioned groups
  • Business trade organizations
    Lexmark is a member of DiversityInc, and sponsor of the Lexington, Kentucky, Chamber of Commerce and Minority Business Expo.


1 Direct material critical suppliers are those which require more than three months for Lexmark to qualify and/or switch to a new supplier. Indirect material critical suppliers are those with whom Lexmark spent more than $1 million in the previous calendar year and, in addition, which require more than three months for Lexmark to qualify and/or switch to a new supplier.


Letter from Lexmark's global sourcing vice president
Our vision is to create strategic partnerships with qualified, socially responsible and diverse suppliers. We believe this provides us the greatest opportunity to develop innovative and cost-effective business solutions and at the same time, strengthen our company, customers, and community. Supplier diversity brings different strengths and values and a competitive advantage for our company.