Product Health & Safety
At Lexmark, customer and community health and safety impact are considered from first concept of our products to end-of-life. Lexmark employs the use of an internally-developed compliance engineering system in the Lexmark PLM tool to drive product compliance through the development process. This tracking system helps inform the relevant parts of the business when certifications/regulations need to be pursued and also provide information on expiration or termination.
We comply with worldwide standards and local laws and test our products in laboratories accredited by third-party agencies. Third party accreditation ensures that the data and subsequent reports produced for regulatory compliance conform to relevant standards, such as ISO. Lexmark tests products for certifications associated with specific regulatory and voluntary standards such as: Blue Angel chemical emissions, energy and acoustics, the Federal Communications Commission (FCC), Comité International Spécial des Perturbations Radioélectriques (CISPR), Underwriters Laboratories (UL) and Conformité Européenne (CE). Lexmark also performs toxicity-testing on toners according to protocols from the Organization for Economic Co-operation and Development (OECD 404, 405, 406 and 423), as well as the AMES test.
For permission to export our products beyond U.S. borders, we submit data to regulatory agencies worldwide, such as the U.S. Environmental Protection Agency (EPA) and the China Quality Certification Center (CQC). In compliance with the Trade Agreements Act of 1979, Lexmark assembles TAA compliant products at its configuration and distribution centers in Southaven, Mississippi (U.S.), and Taoyuan, Taiwan. Test equipment in these facilities is calibrated to ISO 17025/ANSI Z540 standards and tracked for calibration with an ISO 9001 database on an annual basis.
This system of certifications is also used by our suppliers worldwide at subassembly and finished-product stages. The individual agencies responsible for the regulatory marks audit our suppliers regularly for compliance. Any noncompliance or variation notices resulting from these audits are promptly addressed within the required compliance period and resolved prior to shipping our products.
In 2015, Lexmark learned that certain tray options for the Lexmark C950/X950 family of products may not comply with the European Union’s Restriction of Hazardous Substances Directive (RoHS) Recast Directive and the EU member states’ laws that implement this Directive. Our manufacturer informed us that a chip filter component in certain trays slightly exceeded the permissible level for lead. This use of lead had previously been covered under an exemption which expired on January 1, 2013. As the lead is fully encapsulated in a ceramic housing, there was no risk for safety exposure during routine use and repair of the equipment. Lexmark stopped shipment of affected products and ordered new trays to replace existing inventory, as well as replacing this component for units in the field during subsequent service calls. No monetary fines were assessed as part of this non-compliance.
100% of our signficant product families are assessed for health and safety impacts. There were no instances of noncompliance for health and safety impacts, service information and labeling beyond the previously mentioned issue. No fines were imposed.
Lexmark doesn't sell products that are banned in any market worldwide.
Product and Service Information
We are committed to providing product and service information for the products and services we provide to the customer. Lexmark has established a Regulatory Compliance webpage to address customer questions and provide information. In addition, the following resources are largely available online via the Tech Library:
- Service and service part sourcing
- User content
- Safety/Regulatory instructions or notices
- Disposal or recycling information
- Environmental and social impacts
- Safety Data Sheets
Product Compliance Cross Functional Team
Lexmark compliance engineers created a cross functional team to share information and develop the internal tracking system to drive and monitor new and existing compliance activities. The team is comprised of representatives from multiple departments including Product Safety, EMC, Fax/Homologation, Sustainability/Environmental, Health and Safety, Energy, Acoustics and Chemical Emissions.
These teams work to ensure Lexmark product conforms to relevant national and international standards and ensure the documentation and marks needed for the devices are present. They further educate the development community about design requirements so the teams will be able to meet newly introduced or revised standards.
In particular, the Product Safety Team focuses on product safety and investigates all reported safety incidents and takes appropriate action, which can include recommendations for design changes or modifications to manufacturing processes and procedures. The other teams, such as Sustainability/Environmental, Health and Safety, also support a similar approach to incidents or violation. This comprehensive approach supports our ultimate goal of protecting the health and safety of our customers.