We prioritize customer and community health and safety from product conception to end-of-life. Lexmark’s internally developed product compliance engineering tool is used to inform relevant parts of our business when certifications and regulations need to be pursued and when they will expire or be terminated.
We comply with worldwide standards and local laws and test our products in laboratories accredited by third-party agencies. The Regulatory Compliance web page provides additional information on Lexmark’s compliance with select standards. Lexmark often exceeds regulatory requirements by pursuing third-party voluntary certifications as may be found in the Product Certifications section.
Lexmark’s test equipment is calibrated annually and tracked via an ISO 9001 database. Many of our test labs are certified or adhere to ISO 17025/ANSI Z540 standards. This system of certifications is also used by our suppliers worldwide at subassembly and finished-product stages. The individual agencies responsible for the regulatory marks audit our suppliers regularly for compliance. Any noncompliance or variation notice resulting from these audits are promptly addressed within the required compliance period and resolved prior to shipping our products.
We are committed to providing our customers information about the products and services we provide.
|Service and service part sourcing, user content, safety/regulatory instructions or notices||Tech Library|
|Disposal or recycling information||Tech Library, Lexmark CSR report: Return & Recycle|
|Environmental and social impacts||Regulatory Compliance web page, Lexmark CSR Report: Materials; Supply Chain; Product Eco Declarations (ECMA 370)|
|Safety Data Sheets||Regulatory Compliance web page, Lexmark CSR report: Materials|
Lexmark compliance engineers formed a cross functional team to share information and develop the internal tracking system to drive and monitor new and existing compliance activities. The team is comprised of representatives from multiple departments including Product Safety; EMC; Fax/Homologation; Sustainability/Environmental, Health and Safety; Energy; Acoustics; and Chemical Emissions.
These teams work to ensure Lexmark products conform to relevant national and international standards and ensure the documentation and marks needed for devices are present. In addition, they educate the development community about design requirements so the teams will be able to meet newly introduced or revised standards.
In particular, the Product Safety team focuses on product safety and, in addition to its ongoing proactive efforts, investigates all reported safety incidents and takes appropriate action, which can include recommendations for design changes or modifications to manufacturing processes and procedures. The other teams follow a similar approach. This comprehensive evaluation supports our ultimate goal of protecting the health and safety of our customers.