Security of Customer Information
To protect against unauthorized access, misuse, disclosure or alteration of personal information, Lexmark uses appropriate physical, technical and administrative security measures. Physical security is designed to prevent unauthorized access to database equipment and hard copies of documents. Electronic security measures — such as firewalls, access restrictions and encryption — provide protection from hacking or other unauthorized access. Lexmark limits access to personal information to those persons in our organization, or agents of Lexmark, who have specific business purposes for maintaining and processing personal information and data. Lexmark regularly reviews privacy compliance.
Lexmark offers recourse to customers who feel there may have been a breach of their personal data. Designated email and postal addresses are available:
Lexmark International, Inc.
740 West New Circle Road
Lexington, Kentucky 40550
Lexmark's Budapest, Hungary, the United Kingdom and the Netherlands locations have received ISO 27001 certification for Enterprise Software Professional Services, Global Support Service and related IT and support functions, such as Human Resources, office management and site security. This Information Security Management System aims confidentiality, integrity and availability of both Lexmark and customer data.
Lexmark designs products to meet ISO/IEC 15408 Common Criteria Certification, an international standard on security capabilities. Lexmark is committed to validating this design through both the IEEE 2600 family of standards and the U.S. -based National Information Assurance Partnership's (NIAP's) Hard Copy Device Protection Profile (HCDPP).
Lexmark also follows the Federal Information Processing Standards (FIPS) 140 Publication Series issued by the National Institute of Standards and Technology (NIST), which outlines requirements and standards for cryptographic modules, including both hardware and software components. Adherence to this standard for hard disk encryption and IPsec networking helps Lexmark provide the necessary conditions to secure information.