GLOBAL CITIZENSHIP
GLOBAL CITIZENSHIP

 

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Security & Privacy

The Internet has become a major portal for Lexmark and our customers to interact. Customers and prospective customers use the Lexmark website for many reasons:

  • To research Lexmark products, solutions and service offerings.
  • To buy products directly from Lexmark online or find where to buy them through partners.
  • To register a Lexmark product for warranty purposes.
  • To resolve a product issue, either unassisted through the Lexmark knowledge base or assisted with a Lexmark support representative.

During these transactions, Lexmark might ask customers for the following personal information:

  • First and last name.
  • Title and company name.
  • Home, billing, or other physical address (including street name, name of a city or town, state or province, postal code).
  • Credit card number.
  • Email address.
  • Telephone number.
  • Lexmark online account ID and password.
  • How products are used in their home or business.
  • Whether they want future contact from Lexmark (marketing materials, special offers, promotions, and so on).
Lexmark respects the privacy of our customers and takes safeguarding their personal information very seriously. We have no customer complaints regarding any breach of personal information collected through Internet marketing and sales activities.

Lexmark respects the privacy of our customers and takes safeguarding their personal information very seriously. We have no customer complaints regarding any breach of personal information collected through Internet marketing and sales activities.

Lexmark outsources our web store to a third-party channel partner, which administers the store and collects the personal information necessary to complete sales transactions. We have not received any customer complaints for breach of personal information by the third party.

Security of Customer Information

To protect against unauthorized access, misuse, disclosure or alteration of personal information, Lexmark uses appropriate physical, technical and administrative security measures. Physical security is designed to prevent unauthorized access to database equipment and hard copies of documents. Electronic security measures — such as firewalls, access restrictions and encryption — provide protection from hacking or other unauthorized access. Lexmark limits access to personal information to those persons in our organization, or agents of Lexmark, who have specific business purposes for maintaining and processing personal information and data. Lexmark regularly reviews privacy compliance.

Lexmark offers recourse to customers who feel there may have been a breach of their personal data. Designated email and postal addresses are available:

privacy@lexmark.com
Lexmark International, Inc.
Privacy Mailbox
740 West New Circle Road
Lexington, Kentucky 40550

When we receive questions and comments of concern, it is Lexmark policy to respond to each one. We investigate and attempt to resolve issues regarding the use and disclosure of personal information in accordance with the principles contained in this statement. Any concern that cannot be resolved through our internal processes is settled by arbitration administered by the American Arbitration Association in accordance with its applicable commercial rules and, as applicable, the Safe Harbor Principles. The exclusive location for such arbitration is Lexington, Kentucky. For additional information about the Lexmark U.S. privacy policy, click here.

Lexmark's Budapest, Hungary, the United Kingdom and the Netherlands locations have received ISO 27001 certification for Enterprise Software Professional Services, Global Support Service and related IT and support functions, such as Human Resources, office management and site security. This Information Security Management System aims confidentiality, integrity and availability of both Lexmark and customer data.

Lexmark designs products to meet ISO/IEC 15408 Common Criteria Certification, an international standard on security capabilities. Lexmark is committed to validating this design through both the IEEE 2600 family of standards and the U.S. -based National Information Assurance Partnership's (NIAP's) Hard Copy Device Protection Profile (HCDPP).

Lexmark also follows the Federal Information Processing Standards (FIPS) 140 Publication Series issued by the National Institute of Standards and Technology (NIST), which outlines requirements and standards for cryptographic modules, including both hardware and software components. Adherence to this standard for hard disk encryption and IPsec networking helps Lexmark provide the necessary conditions to secure information.

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