We believe that stakeholder engagement is fundamental to determining our direction, not only as a business, but also as a global corporate citizen. For this reason, we regularly seek feedback from our stakeholders—employees, customers, and local communities, as well as analysts, the media, regulators and legislators, and suppliers and nongovernmental organizations (NGOs)—and then incorporate the information into our decision-making processes.
We gather information using many methods and with varying frequency. In addition to biannual employee surveys, we collect input on an ongoing basis from the following sources:
- Employee forums (internal chat sites and Diversity Network Groups)
- Customer feedback through face-to-face meetings, trade shows,
Technical Support Center calls, and the web (including social media
- Community feedback through active participation in local organizations
- Analyst and press feedback through published reports, articles
- Conference participation, which provides feedback from NGOs, analysts,
academia and peer groups
- Lexmark Ethics Committee and Risk Committee feedback
- Market research (peer group materiality assessments, industry trends,
global issues and opportunities for improvement)
- Meetings and briefings with government and regulatory bodies
- Review of and participation in voluntary and regulatory standards
- Participation with industry groups; for example, the Electronic Industry
Citizenship Coalition (EICC)
While we group similar stakeholders together for purposes of analysis, each group has its own range of issues of interest.
Note: Lexmark does not engage significantly in lobbying.
This table summarizes the categories of topics in which our stakeholder groups are most engaged.