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Lexmark identifies critical social issues within our sustainability strategy through communications with stakeholders, which includes a dozen defined groups that are impacted or influenced by the actions of our company.

We believe that stakeholder engagement is fundamental to the process of determining our direction as a business and as a global corporate citizen.

We believe that stakeholder engagement is fundamental to the process of determining our direction, not only as a business, but also as a global corporate citizen. To derive the most benefit, we engage on an ongoing basis. The feedback we get from regular interaction with our stakeholders is utilized throughout our decision-making process.

We regularly engage with the following stakeholder groups throughout the year:

  • Analysts/Journalists
  • Regulators/Legislators
  • Non-governmental organizations (NGOs)
  • Customers
  • End users
  • Supply chain
  • Reseller chain
  • Employees and Board
  • Shareholders/Investors
  • Other corporations
  • Local communities

Lexmark identifies these groups as key stakeholders through business judgment of their impact on our organization. When identifying stakeholders, we also consider the groups’ ability to engage with us in a meaningful way.

Throughout the year, we gather information through many methods and with varying frequency, depending on the source of feedback:

  • Biannual employee survey information
  • Quarterly investor feedback through earnings calls, in addition to annual Investor Days, shareholder meetings and third-party investor conferences
  • Ongoing employee forums (internal chat sites and Diversity Network Groups)
  • Ongoing customer feedback through face-to-face meetings, trade shows, Technical Support Center calls, and the Web (including social media and blogs)
  • Ongoing community feedback through active participation in local organizations
  • Ongoing analyst and press feedback through published reports, articles and briefings
  • Ongoing conference participation, which provides feedback from NGOs, analysts, academia and peer groups
  • Ongoing Lexmark Ethics Committee and Risk Committee feedback
  • Ongoing market research: peer group materiality assessments, industry trends, global issues and opportunities for improvement
  • Ongoing meetings and briefings with government and regulatory bodies
  • Ongoing review of and participation in both voluntary and regulatory standards
  • Ongoing participation with industry groups; for example, the Electronic Industry Citizenship Coalition (EICC)

While we group similar stakeholders together for purposes of analysis, each group has a wide range of individual issues of interest.

Note: Lexmark does not engage significantly in lobbying.

Stakeholder Engagement

The table below is a broad summary of the category of topics on which our stakeholder groups are most engaged.









End users

Supply chain

Reseller chain

Employees and board


Other corporations

Local community

One method of engagement for Lexmark is through our involvement in industry coalitions, trade associations, and externally developed environmental and social charters. Some of the prominent groups or standards for Lexmark are:

  • Information Technology Industry Council (ITI) and ITI Environmental Leadership Council
  • National Arbor Day Foundation
  • The Nature Conservancy (TNC) and TNC of Kentucky Corporate Sustainability Council
  • Ellen MacArthur Foundation
  • United Nations Global Compact
  • Manufacturing Leadership Council
  • Carbon Disclosure Project
  • GreenBiz Executive Network
  • Maquiladora association (INDEX Juarez)
  • Bundesverband Informationswirtschaft, Telekommunikation und neue Medien (BITKOM)
  • U.S. National Chamber of Commerce
  • American National Standards Institute (ANSI)
  • ECMA International
  • Deutsches Institut für Normung (DIN)
  • Mid-America Gay and Lesbian Chamber of Commerce
  • Australian Information Industry Association
  • Employers and Manufacturers Association (Asia Pacific)
  • IT-BPO Tripartite Council (Department of Labor and Employment, Philippines)
  • Business Imaging Association of Australia (BIAA)
  • Information Technology Association of Canada (ITAC)
  • University of Kentucky Center for Sustainable Manufacturing

We value all the feedback we gather from our stakeholders. We believe that a more comprehensive perspective contributes positively toward our strategic and tactical decisions. We respond to these key topics of concern by incorporating the feedback into our decision-making process and by including them in our materiality analysis, which ensures proper focus moving forward.

Our efforts are prioritized and balanced to maintain alignment with our vision and values. To be an effective organization, we must be able to focus efforts on those initiatives that are most relevant and actionable. Our citizenship prioritization begins by capturing a wide range of potentially key subjects, and then considering more than 50 subjects relevant to our stakeholders with regard to corporate citizenship. This way, we are able to recognize and respect a highly diverse set of issues.

From there we begin the process of focusing on the most relevant issues for Lexmark. Lexmark utilizes extensive qualitative and quantitative analyses to contribute to business judgments in making strategic and operational decisions for the company. We used pairwise comparison analysis in our research methodology to add clarity to our focus. We determined our material subjects with this enhanced process.

Materiality Matrix

This allows our organization to see what is most meaningful to our broad set of stakeholders and to align our efforts accordingly. This is an ongoing process and we continue to monitor for changing sentiment.

These material subjects drive action within our operations. To manage the advancement in these areas effectively, it is beneficial to map Lexmark’s organizational groups to the subjects most relevant to them. While this report represents the first publication describing our organization in this manner, the scope of this analysis and boundaries described here have not significantly changed from previous years.

Lexmark’s Organizational Groups

The diagram below represents our organization. The inner circle represents our internal organization and the outer circle represents groups external to our organization:

Relevance of material aspects/subjects to Lexmark’s organizational groups

Material Aspect Brief Description of Aspect Impact Area
Innovation Fostering a culture of discovery and advancement. All internal and external to the organization
Materials Materials used by weight or volume.  Approach to using recycled content and recycling. Manufacturing and transport/warehouse; corporations and government, OEM, Lexmark ISS 
Products and Services Extent of mitigation of environmental impacts of products and services.  All customers, all channels, Lexmark internal organization
Anti-corruption Established policies on anti-corruption.  Communication and training on anti-corruption policies and procedures. All internal and external to the organization
Energy Reporting energy consumption, targets, and use reduction progress. Manufacturing and transportation/warehouse; all customers, Lexmark internal organization
Product Compliance Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. All customers, Lexmark internal organization
Effluents and Waste Total water discharge by quality and destination. Total weight of waste by type and disposal method. Total number and volume of significant spills.  Documentation of any hazardous waste. Lexmark ISS, all customers
Employment (Labor) Description of current and new employee base in terms of age, gender and region.  Description of benefits provided. Lexmark internal organization, end users and corporations
Customer Health and Safety Health and safety assessments for products and services, and any incidents of noncompliance with regulations and voluntary codes concerning the health and safety impacts. All internal and external to the organization
Human Rights Focus on nondiscrimination, freedom of association, child labor, security practices and forced labor.  Lexmark internal organization, end users and corporations
Greenhouse Gas Emissions Disclosure of all greenhouse gas emissions, as well as other significant air emissions, including trends. All customers, all channels, Lexmark internal organization
Supplier Responsibility Overall assessments of suppliers' performance on environmental practices, labor practices, human rights and impacts on society. All internal and external to the organization
Water Total water use, water sources, and water recycling efforts. Lexmark ISS, end user and corporations
Customer Privacy Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Lexmark internal organization, all customers
Environmental Compliance Monetary value of significant fines and total number of nonmonetary sanctions for noncompliance with environmental laws and regulations. All internal and external to the organization
Occupational Health and Safety Injury rates and lost workdays, committee and any union representation.  Lexmark internal organization