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Accessibility Solutions

At Lexmark, we want to help our users be more productive. We are therefore committed to developing technologies that work to eliminate physical barriers to workplace success, making common tasks like printing or scanning a document accessible to everyone. We incorporate features that make our products more intuitive, less physically demanding, and easier to use for people of all abilities. Designing for accessibility not only helps individuals with physical limitations be fully productive and successful in their careers, but it also helps address the broader issue of unemployment in the disabled community.

Lexmark incorporates features that make our products more intuitive, less physically demanding, and easier to use for people of all abilities.

One example of our commitment to accessible design is the variety of features offered by the Lexmark CX825dte. It’s one of several Lexmark products that offer individuals with vision, mobility or dexterity impairments a control panel that tilts from horizontal to vertical, paper trays that can be closed with less than five pounds of force, built-in voice guidance navigation with a standard headphone jack for private listening and raised keypad icons. With the Lexmark CX825dte, all workers can conveniently copy, fax, email and scan.

Accessibility innovation at Lexmark is driven by the Lexmark Accessibility Council. The council includes product designers, software engineers, usability experts, solutions designers and publication writers. To determine the best path for future generations of Lexmark products, the council monitors legislation and regulations, conducts research with customers and users, and consults with accessibility experts.

Equipped with data from various perspectives, the council works with the Lexmark development community to drive product design enhancements in current and future products, making them more accessible for all Lexmark solutions users. By applying the principles of universal design to our solutions, the Accessibility Council helps deliver accessible imaging devices and assistive software solutions so that all Lexmark customers can make the most of their unique skills and abilities in the workplace.

Accessibility Features and Solutions

Tactilely discernible numpad: Raised and outlined buttons with tactile imprints help orient visually impaired users.

On-device guidance: Large, high-contrast icons, focus cursor and voice prompts guide users to perform common tasks using swipe navigation.

Adjustable display: Users can tilt the display to optimize the viewing angle.

Lexmark Accessibility Solution: Users can create job tickets with their computer or smartphone while using assistive technology, such as the JAWS® screen reader. When they enter a shortcut on the printer’s accessible numpad, their job is released.

Accessible height and reach: Applying universal design principles helps accommodate the height, reach and force needs of all users.

Magnification: Users with limited vision can magnify the user interface display by 200%.

Paper tray adjustments: Users can adjust paper size in the automatic document feeder and paper trays with a fingertip.

Headphone jack and volume controls: Workers can listen privately to voice prompts using the headphone jack.

Lexmark Embedded Solutions Framework (eSF) application platform: A variety of solutions are supported by voice guidance, including Scan to Network, Print Release and Forms and Favorites.

Expanded interaction options: Users can activate the touchscreen with a variety of choices, including a stylus or finger.

Web Content Accessibility

Lexmark web page designs are guided by WCAG 2.0. Lexmark uses elements of these guidelines to create web pages that are more accessible to visitors with differing abilities.

Compatibility with Assistive Technology

Lexmark includes design features that improve website accessibility for visitors who use screen-reader and screen-magnifier software, such as alternative text for images and graphs, list-oriented navigation and header tags.

Lexmark strives to create a positive experience for all users, regardless of the device used to access our site. For this reason, our site has been designed to ensure that all devices provide a similar user experience. We aim to make visiting our site a productive experience for all individuals.

To ensure that our products are as screen-reader friendly as other Internet-enabled devices, designs for our new web-based applications are informed by WAI-ARIA guidelines and attributes. In addition, we are working to make sure that our applications are available to visitors who may have disabled JavaScript.

Customer Feedback

User Input

The Lexmark Accessibility Council seeks input from customers with disabilities to better understand their unique requirements. We visit our customers to discuss how our printing and software solutions can increase productivity in the workplace. We also meet with them to see how they currently use Lexmark solutions and to hear their ideas and suggestions for future solutions applications. For example, Lexmark incorporated customer feedback into our latest smart card authentication solution and into our control panels to improve tactility. User input helps us optimize our accessibility solutions for continued effectiveness in the workplace.

Standards and Regulations

We are guided by current and developing standards and regulations that prescribe best practices in the development of office equipment, software solutions and communications. Section 508 of the United States Rehabilitation Act, European Standard EN301549, and Web Content Accessibility Guidelines (W3C WCAG 2.0 AA) are examples of the many national and international standards and regulations that we apply to our designs.

Consultation with Experts

The Lexmark Accessibility Council has established external relationships with accessible design experts and accessibility analysts, such as the American Foundation for the Blind (AFB), the American Printing House for the Blind (APH), and Bluegrass Council of the Blind (BCB). We draw on their insights to improve the design of future products and solutions.

Lexmark regularly participates in accessibility conferences, seminars and share sessions. For the last several years, Lexmark has sent a representative to the annual International Technology and Persons with Disabilities Conference sponsored by California State University, Northridge (CSUN), and has participated in monthly Webinars sponsored by the U.S. Access Board.

Accessibility Education

To increase awareness of accessibility challenges and inspire innovation, we host educational seminars and Lunch and Learn sessions on the topic of accessibility. We also use online, internal collaboration tools to encourage informal discussion and problem solving.

Educating Solution Designers

The Accessibility Council hosts training meetings and Webinars to inform Lexmark solution designers about the needs of the disabled community. These meetings may include information on design requirements, methods, and national or international legal design mandates, and involve Lexmark’s global development sites in Lexington, Kentucky; Cebu, Philippines; and Kolkata, India. The council also relays the customer information that it collects directly to solution designers to enhance accessibility, and hosts share sessions with development teams to demonstrate how their efforts directly impact accessibility improvements in Lexmark’s products. Educating the Greater Lexmark Community

Lexmark hosts share sessions on accessibility topics to educate the greater Lexmark community about the wants and needs of our customers with disabilities. In 2015, the Accessibility Council participated in a site-wide product launch event at Headquarters to educate Lexmark employees on accessibility, as well as demonstrate new accessibility features and solutions. The council also worked to increase awareness and collaboration among the various development test functions, Quality Assurance organization, the Usability team and Lexmark Technical Support representatives. Lexmark is committed to ensuring that all users can easily learn to use our products in order to achieve their goals with a high level of satisfaction.

Educating the Sales Force

The Lexmark Accessibility Council educates the Lexmark sales force about accessibility issues so that they can then work with our customers’ purchasing and IT personnel to find the best solutions for their workforces. This education includes sessions devoted to accessibility in annual product training events in Lexington, as well as participating in conference calls and hosting Webinars for sales teams.

Through the Lexmark Sales University, the Lexmark Accessibility Council conducts education events for new account managers. The council also hosts customized refresher courses on accessibility for sales teams and Lexmark industry consultants.

Educational Material

In 2015, the Lexmark Accessibility Council refreshed and created additional training materials and presentations targeted for various groups including internal sales, development and technical support teams, and developed educational material for external customers. This information is maintained and made available on the company’s internal network collaboration site.

To aid our customers, we publish our product User’s Guides in accessible HTML format. We also publish an Accessibility Guide providing important product accessibility information in a consolidated, accessible document.

 

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